Delivery policy as of 31 January 2024
Seven Sheds generally despatches via Australia Post on Mondays and Thursdays. Where other freight services, such as Sendle and Aramex are used, despatch will be on our next trip to Devonport (usually twice a week, days may vary).
After despatch, we will put an update on your order which includes the delivery company and tracking number. If you have provided a valid Australian mobile phone number and an email address, the delivery company will send through tracking information when it’s available.
Deliveries within Tasmania may not receive updates unless the delivery has been unsuccessful and the goods have been returned to a depot or your local post office. All goods are sent as standard deliveries: express and same-day delivery services are not available.
Delivery times vary from overnight (most Tasmanian addresses) to 21+days (remote / rural addresses not on major transport routes).
We do not guarantee delivery times, estimates can be calculated on the respective freight company sites.
If orders go missing in transit, we are unable to access any more information than you can using your tracking number. In most cases, there is a minimum waiting period before a missing goods query can be made.
Returns, refunds and damage policy as of 31 January 2024
Returns
Before returning stock to us please contact us to discuss options via https://sevensheds.com/contact or by phoning (03) 6496 1139.
We don’t accept freight costs for returns unless we have first approved the return.
When stock is returned to us and we are at fault, a full refund may be provided including freight costs, or the order despatched again depending on the wishes of the purchaser and / or recipient.
Stock returned to us because of issues that are out of our control may be refunded, less freight costs, upon receipt of the stock in as new saleable condition at our premises at 22 Crockers Street Railton, Tasmania 7305.
Where the freight company is at fault, there may be a waiting period while the claim is investigated. If this happens we will do our best to expedite processing of the claim by the freight company. We cannot guarantee a timeframe for resolution.
Refunds and damage
Refunds and damage claims are assessed individually and may result in a full or partial refund; or replacement of some / all stock depending on the circumstances.
If parcels are damaged on arrival, please initiate a claim through the delivery company at the time of delivery or within 24 hours, including photographic evidence of the damage.
After that claim is lodged, please also provide details to Seven Sheds so we can liaise with you and the delivery company to ensure a positive outcome for you.
Claims for refunds or damage should be advised via https://sevensheds.com/contact or by phoning (03) 6496 1139. If we don’t answer please leave a message with your name, contact number (preferably mobile) and details about what has happened.
We will ask for photographic evidence which must be date and location verifiable.